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Mon - Fri, 9am - 6pm EST
Business Hours
Monday - Friday: 9am - 6pm
Saturday: 10am - 4pm
Sunday: Closed
COMMON QUESTIONS
Frequently Asked Questions
You can purchase our products conveniently through our official website at fumoi.org or via authorized online retailers.
Yes, Fumoi is dedicated to providing high-quality, smart automatic litter solutions designed to make pet ownership easier and more hygienic for both you and your cat.
Setting up your Fumoi litter box is straightforward: simply install the feet as marked, attach the drum into the slots, plug in the power, and follow the app instructions to connect to your 2.4GHz WiFi network.
To connect the Fumoi app, long-press the WiFi button for 3 seconds while your phone's Bluetooth and location permissions are enabled. Ensure you are connecting to a 2.4GHz WiFi network to successfully sync the device.
Regular maintenance is easy. You can manage cleaning cycles through our app. If you encounter issues, check the infrared motion sensors, ensure the waste bin is not full, and refer to the app for troubleshooting steps, or clean by following the provided installation and maintenance guides.
The Fumoi litter box features built-in infrared motion sensors that instantly detect when your pet is nearby and pause the cleaning cycle, ensuring your cat's safety at all times.
To replace the liners, ensure the bag is smoothed flat all around the drum. We recommend using our heavy-duty drawstring liners, which allow for a quick, mess-free disposal by pulling the drawstrings to seal the waste.
We offer a 60-day satisfaction guarantee on all products. If you're not completely satisfied, contact our support team for a full refund.